Congratulations to our partners at Hippo for the debut of Hippo CMS on the 2015 Gartner Magic Quadrant for Web Content Management. Hippo is the only open source Java CMS in the Magic Quadrant. Read the report to learn more.
Many companies believe they understand their customers, but in reality, very few do. Customer journey mapping is the framework for truly becoming smart in terms of customer experience (CX).
Customer journey mapping is the visualisation of every moment across a customer experience. It provides you with a story of your interactions and relationships with customers, from their initial contact with you onwards. But why is this important?
Because your website is now such a vital tool to your business, choosing the most suitable Content Management System (CMS) will be a decision with long-lasting implications.
Technology investments should always be preceded by a set evaluation process to clearly assess your corporate needs and requirements. When choosing a CMS there are 4 questions of particular importance to be answered:
If you're faced with a difficult set of CX optimisation challenges, use technology pilots to move toward your goal.
Digital transformation or optimisation of any part of the customer experience typically calls for some degree of innovation; but innovative solutions carry risk and are costly to implement. As a result, the procurement function, which rightly exists to protect the enterprise from risk and financial waste, can become a barrier between you and innovative new technologies and suppliers, which is why technology pilots can be instrumental in moving forward on CX objectives.
ADF Applications and WebCenter Framework Portal applications displays the Faces Servlet present in the URL, by default /faces.
Maximising utilisation within your Oracle Unlimited License agreement is essential in driving positive ROI.
But enterprises, and their corresponding Oracle deployments, are complex. As a result, it isn't unusual to find unutilised capacity of potentially beneficial Oracle technologies.
In this post we look at shelved Webcenter Portal licences and how they can be beneficially applied within an organisation with strategic digital ambitions.
The agile methodology remains a technique that many organisations are reluctant to try, despite the benefits it has proven to bring to software development projects.
The agile methodology, as opposed to the more conventional approach commonly known as 'waterfall' project management, aims to produce end-results or products that closely meet the most current customer needs - which usually change frequently and substantially during the project life-cycle.
In the digital business, agility is everything. Development groups have been quick to adopt agile methods of product delivery but, for the organisation to fully benefit, the traditional roles of operations and QA need to be integrated with this way of thinking and doing. And that's where DevOps comes in.
While Oracle has made it clear that WebCenter Sites (WCS) is the product that will, in time, become its core solution for web experience management, it hasn't yet put an end to WebCenter Content - Site Studio (SS).
Based on their different feature sets and price points, both solutions may appeal to different users in different situations.
It's easy to get drawn into the technology and process aspects of your organisation's knowledge management strategy, after all, those are your back yard.
As CIO however, you have the power to ensure that the third, and most challenging perspective of KM, namely people, is properly mobilised.